Terms and Conditions

1. Who we are

You can reach us at contact@vestho.ro or +40 756 069 473, at the address mentioned above.

2. Definitions

The terms used in this document have the meaning defined here.

• "Platform" means the Vestho website and services, through which Brands list their products and Buyers can purchase them.
• "Brand" means any natural or legal person who sells products on the Platform in their own name, following approval of their application.
• "Buyer" means any person who creates an account and places an order.
• "Account" means the user account created on the Platform.
• "Order" means the purchase request submitted by a Buyer for one or more products from one or more Brands.

3. Role of the platform

Vestho is an online marketplace: it provides the technical infrastructure through which Brands list and sell their products, processes payment, and facilitates delivery, but does not sell products in its own name and does not hold inventory.

The sale contract for each product is concluded directly between you, as Buyer, and the relevant Brand. The Brand is responsible for the description, quality, conformity, and delivery of its products, acting as the seller.

Vestho is responsible for the operation of the Platform, correct processing of payment, and the support it provides in the relationship with Brands.

4. Your account

Placing an order requires an account, created with a valid email address and a password. You are responsible for keeping your password confidential and for any activity carried out from your account.

You must be at least 16 years old to create an account yourself; below this age, an account may only be created with the consent of a parent or legal guardian.

You can notify us at any time at contact@vestho.ro if you suspect unauthorized access to your account.

5. Order and formation of the contract

Adding a product to the cart does not reserve it. An order becomes firm once payment is confirmed, at which point the sale contract with the Brand(s) involved is considered concluded.

You receive an order confirmation by email immediately after payment, with the product details, price, and the Brand you purchased each item from.

6. Prices and VAT

All displayed prices are expressed in lei (RON) and include VAT at the legal rate in force (19%). The shipping cost is shown separately, before you complete the order.

7. Payment

Payment is made online, by card, through Stripe, our payment processor. Vestho never sees or stores your card number.

If an order includes products from several Brands, the amount is automatically split between Brands, and the Vestho commission described in Section 16 is withheld from each Brand's share, not added on top of the price shown to you.

8. Shipping

Shipping conditions, including fees and timelines, are detailed in the Shipping Policy.

9. Withdrawal and returns

Your right of withdrawal from the contract and the return procedure are detailed in the Returns Policy.

10. Complaints, ANPC and ODR

If you have a complaint about an order, you can first write to us at contact@vestho.ro.

You can also file a complaint with the National Authority for Consumer Protection (ANPC), at www.anpc.ro, or use the European Online Dispute Resolution platform (ODR), available at ec.europa.eu/consumers/odr.

11. Intellectual property

The Platform's content — the Vestho name, logo, structure, and site code — is protected by intellectual property rights and may not be reproduced without our written consent. Product photos and descriptions belong to the Brands who uploaded them.

12. Liability

Vestho is not responsible for the quality, conformity, or description of products sold by Brands — responsibility for these lies with the selling Brand, as set out in Section 3.

Vestho is not responsible for delays or failure to perform services caused by events beyond its reasonable control (force majeure), such as outages of payment or hosting providers.

13. Changes to these terms

We may update these terms to reflect legal or operational changes. We will give you at least 15 days' notice before changes that substantially affect your rights take effect; continuing to use the Platform after that date constitutes acceptance of them.

14. Governing law

Romanian law applies to these terms. Any dispute that cannot be resolved amicably falls within the jurisdiction of the Romanian courts, without affecting your right to contact ANPC or the ODR platform mentioned in Section 10.

15. Conditions for brands

Sections 15-20 apply additionally to Brands selling on the Platform, as "business users" within the meaning of Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services.

A Brand becomes active on the Platform only after submitting an application and having it approved by Vestho, and after completing onboarding with Stripe Connect, our payment processor, which collects the bank details needed for payments directly.

16. Commission and payments to brands

The standard commission is 10% of the product value (excluding shipping), withheld automatically from the amount collected for each order, through Stripe Connect. The commission applicable to a Brand may differ from the standard rate if agreed individually, and is communicated to the Brand before activation.

The remaining amount, after deducting the commission, is transferred to the Brand through Stripe Connect, according to Stripe's settlement schedule.

17. Suspension and termination

We may restrict or suspend a Brand's account in the event of a breach of these terms, suspected fraud, persistently inadequate product quality, or repeated complaints from Buyers.

Except in serious cases (fraud, legal risk, a legal obligation to act immediately), we will inform the Brand of the reasons for the restriction or suspension, with reasonable notice, and of the possibility to request clarifications, in accordance with Art. 4 of Regulation (EU) 2019/1150.

18. Listing order

By default, products in the discovery section are shown in "Recommended" order, which fairly rotates products between Brands throughout each day, without any Brand being able to pay for a preferential position.

Buyers can choose other sorting criteria: price ascending, price descending, or newest products added. No ranking parameter takes into account additional payments from Brands, in accordance with Art. 5 of Regulation (EU) 2019/1150.

19. Equal treatment between brands

Vestho does not sell its own products on the Platform and does not give any Brand preferential access to data, positioning, or features beyond those described in these terms, in accordance with Art. 7 of Regulation (EU) 2019/1150.

20. Handling brand complaints and mediation

A Brand dissatisfied with a Vestho decision may file a complaint at contact@vestho.ro; we respond within a reasonable time, in accordance with the internal complaint-handling system required by Art. 11 of Regulation (EU) 2019/1150.

If the complaint is not resolved amicably, the Brand may resort to mediation, in accordance with Art. 12 of the same Regulation, or to the competent courts under Section 14.

21. User reviews

You may leave a review only for products you actually purchased through the Platform, using the rating and free-text field made available on your order page. The review must reflect your genuine experience with the product.

False, paid, offensive reviews, or reviews containing personal data about third parties, are prohibited. We reserve the right to remove a review that breaches these rules or applicable law.

Reviews are displayed publicly next to the product with only the rating, text, and, if you added them, photos — without your name or other identifying information.

22. Acceptable use

It is prohibited to use the Platform in any way that involves: payment fraud, creating multiple accounts to circumvent a restriction or suspension, automated data extraction (scraping) without our written consent, attempting to bypass security measures, or placing fictitious orders intended to manipulate reviews, rankings, or sales statistics.

Breaching this section may lead to the suspension or closure of your account, without limiting our right to other legal remedies.

23. Content you upload

By uploading a review, a photo, or any other content to the Platform, you grant us a non-exclusive, royalty-free license, valid for as long as the content remains displayed, to reproduce and display it on the Platform. You remain the owner of the rights to your content and may request its deletion at any time.

24. Closing your account

You may request the closure of your account at any time by writing to us at contact@vestho.ro. Orders already being processed or shipped at the time of the request are completed under these terms, regardless of the account closure.

25. Electronic communication

You agree that notifications, order confirmations, and any changes to these terms will be communicated to you by email, at the address associated with your account, with the same legal effect as a written communication on paper.

26. Force majeure

Neither party is liable for failure to perform its obligations caused by an event beyond its reasonable control (natural disasters, major infrastructure provider outages, acts of public authorities). Affected obligations are suspended for the duration of the event; if it exceeds 30 days, either party may cancel the affected order, with a full refund of the amounts paid for it.

27. Assignment

We may assign the rights and obligations under these terms to another entity, in the event of a merger, acquisition, or reorganization of our business, with prior notice to affected users. You may not assign your rights or obligations under these terms without our written consent.

28. Severability and waiver

If a clause in these terms is declared void or unenforceable by a competent court, the rest of the terms remain fully valid. Our failure to immediately exercise a right provided for in these terms does not mean we waive it.

29. Language of the contract

These terms are drafted and interpreted in the Romanian language. Any translation made available is for informational purposes only; in the event of any discrepancy, the Romanian-language version prevails.