Returns Policy

1. 14-day right of withdrawal

You have the right to withdraw from the contract concluded with the Brand, without justifying your decision and without additional costs, within 14 calendar days from the date you physically take possession of the products (or the last product, if an order has several parcels).

2. Exceptions to the right of withdrawal

Under Art. 16 of GEO 34/2014, the right of withdrawal does not apply, among others, to:

• products that are personalized or made to your specifications;
• sealed products that cannot be returned for health or hygiene reasons and have been unsealed after delivery (for example intimate apparel, swimwear unsealed from its protective packaging);
• products which, by their nature, are liable to deteriorate or expire quickly.

3. How to request withdrawal

You can request withdrawal through a clear and unambiguous statement, sent to the Brand or to contact@vestho.ro, before the 14-day deadline expires. You are not required to justify the request.

4. Withdrawal form

You can use the template below or any other unambiguous statement of your intention to withdraw.

• To BEAU ROMANIA SRL, Str. Doftanet nr. 201, sat Bustenari, comuna Bustenari, județul Prahova, cod poștal 107602, România, contact@vestho.ro:
• I hereby give notice of my withdrawal from the sale contract for the following product(s): [name of the product/products]
• Ordered on: [date] — Received on: [date]
• Consumer's name: [name] — Consumer's address: [address]
• Consumer's signature (only if this form is submitted on paper): [signature] — Date: [date]

5. The practical steps of a return

Send the withdrawal statement (Section 3 or 4), within 14 days of receiving the product.

Package the product, preferably in the packaging it was delivered in, and ship it back within at most 14 days of the date of the statement.

The Brand, through Vestho, confirms receipt of the product and processes the refund, in accordance with Section 10.

6. Partial return, for orders from multiple brands

If an order included products from several Brands, you may withdraw from the contract with only one of them, while keeping the rest of the products. The 14-day deadline and the procedure in Sections 1-5 apply separately, for each Brand.

7. Diminished value of the product

You are only responsible for any diminished value of the products resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning — for example, as you would in a physical store, before buying (Art. 14 of GEO 34/2014). If the product is returned worn, used, or damaged beyond this limit, the Brand may deduct from the refund an amount equal to the diminished value found.

8. What we don't offer: direct exchange

We do not currently offer a direct exchange feature for a product (for example for a different size or color). If you want a different product, follow the withdrawal procedure for the product you ordered and place a new, separate order for the version you want.

9. Who pays for return shipping

The direct costs of returning products are your responsibility, unless the product is defective, non-conforming, or different from what you ordered, in which case the return shipping cost is borne by the Brand.

10. Refunds

The Brand, through Vestho, refunds all amounts received, including the initial shipping cost (at the level of the cheapest delivery method offered), within at most 14 days from the date you communicated your withdrawal or, if later, from receiving the returned products.

The refund is made using the same payment method used for the order, through Stripe, at no additional cost to you.

11. Legal warranty of conformity

Products carry a 2-year legal warranty of conformity from delivery, in accordance with Law no. 449/2003. If a defect appears within the first year of delivery, it is presumed to have already existed at the time of delivery, unless the Brand proves otherwise or the nature of the product or the defect makes this presumption inapplicable.

To invoke the warranty, contact the Brand or contact@vestho.ro, describing the defect found.

12. Disputes related to returns

If a return or refund is not resolved amicably, you have the options described in Section 10 of the Terms and Conditions: filing a complaint with ANPC (www.anpc.ro) or using the European ODR platform (ec.europa.eu/consumers/odr).