Shipping Policy
Updated: 16 August 2026
1. Who ships your order
Each Brand ships its own orders, directly to you, using its own courier. Vestho does not hold inventory and does not physically take part in the delivery process.
2. Shipping fee
Each Brand sets its own shipping fee, shown clearly in the cart, for each Brand in the order, before you complete payment.
3. Orders from multiple brands
If an order includes products from several Brands, you receive a separate parcel from each Brand, and a shipping fee is charged for each, shown separately at checkout before you pay.
4. Delivery times
Brands ship orders within a maximum of 3 business days of payment confirmation. You receive an email with the shipping details (courier and, if available, the tracking number) as soon as the Brand marks the order as shipped.
5. Delivery areas
We currently deliver only within Romania.
6. Delivery address
You are responsible for the accuracy of the address and contact details provided when ordering. If an order cannot be delivered due to incomplete or incorrect delivery details provided by you, any additional re-shipping costs may be your responsibility.
7. Failed delivery or absent recipient
If you cannot be found at the address, the courier follows its own procedure for re-contacting you or re-attempting delivery. If a parcel is returned to the Brand for reasons not attributable to the Brand (for example a wrong address or an unjustified refusal of delivery), the Brand may contact you to arrange re-shipping, possibly with an additional shipping fee.
8. Checking the parcel on delivery
We recommend checking the parcel when it's handed to you, to the extent the courier allows. Checking it later does not affect your rights under the Returns Policy or the legal warranty of conformity.
9. Transfer of risk
The risk of loss or damage to the products passes to you at the moment you or a third party designated by you (other than the carrier) physically takes possession of the products, in accordance with Art. 17 of GEO 34/2014. If you choose a carrier different from the ones offered by the Brand, the risk passes when the products are handed over to that carrier.
10. Products damaged on delivery
If you receive a visibly damaged parcel, we recommend noting this when it's handed to you and contacting us at contact@vestho.ro or contacting the Brand directly, to arrange a replacement or refund, in accordance with the legal warranty of conformity described in the Returns Policy.